Frequently Asked Questions

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 There are many benefits to training: increased business growth, less employee turnover, and increased overall customer satisfaction.

All restaurants, grocery store, convenience market, delicatessen, hot food truck, refreshment stands daycares and commissaries that prepare or serve unpackaged food must have an owner, manager or an employee who has passed an approved food manager certification program.
 

This varies by state and county. For example, in California, the health department will give you 60 days to get certified. At Food Safety Service Classes, we will take every measure to have your exam processed and certificate sent to you same day with online exams and with printed exams, within 2 weeks of your testing date.
 

The majority of food establishments incur violations due to time and temperature abuse such as leaving food out at room temperature or not having the refrigerator at a low enough setting. Premier Food Safety offers training that meets and exceeds food safety guidelines. Check resources tab for more information.
  

 If your establishment has 10 or more employees and is located over 100 miles from the DMV area, and you need services from Food Service Safety Classes, fill out the contact form. Starting March 1, 2023, most food establishments must have at least one employee with a CFPM certificate. The CFPM can cover multiple locations and doesn't always need to be present but a valid certificate must be available during inspections.

 ServSafe® Alcohol Certificates are recognized by the National Restaurant Association for a three-year period. State and employer requirements, on the other hand, might differ. Check the regulation requirements or contact your local health department for further information.

Upon purchasing an exam, a unique Test Access Code enables online exam access. The code remains valid until completion of the state-specific question. Once started, the ServSafe® Alcohol Exam invalidates the code. Failing the exam requires purchasing a new Exam Access Code.
 

•  The ServSafe® Alcohol Primary Exam has a passing score of 75%. This is gained by properly answering at least 30 of the 40 questions.
• The ServSafe® Alcohol Advanced, Proctored Exam requires an 80 percent or better score to pass. This is attained by properly answering at least 56 of the 70 questions.
   

Upon completing the ServSafe® Alcohol exams, results are typically uploaded to ServSafe.com within 3-4 business days for the Print Exams, within one business day for the Advanced Proctored Alcohol Online Exam, and immediately for the Primary Online Exam. Results can be checked online or requested through approved distributors like instructors, proctors, or company sponsors.
 

• Government-issued photo ID (e.g., driver’s license, passport, or military ID) or a valid student school ID.
• Test your equipment by visiting this link.
• Laptop or desktop computer (phones and tablets are not supported).
• Strong internet connection.
• A private room
   

   Visit the Foodservicesafetyclasses.com website to schedule your exam.

 - Choose your exam type (e.g. , Manager or Alcohol).

 - Select your preferred language and format (computer or paper).

 - Ensure you have the required items (e.g. photo ID, #2 pencils, bilingual dictionary if needed). *Exam Process*

 - Log in to your ServSafe account to access the exam. - Select your proctor (in-person or online via ProctorU).

 - Read and agree to the exam rules and policies.

 - Begin the exam within the allotted time frame (varies by exam type). *During the Exam* 

- Answer questions to the best of your ability.

 - Mark questions for review if needed.

 - Complete the exam within the time limit (varies by exam type). *After the Exam* 

- Submit your exam for scoring.

 - View your results (available immediately for online exams).

 - Receive your certification upon passing (expires after 5 years). *Retesting* 

- Retest once without a waiting period if you don't pass.

 - Wait 90 days after the second attempt before retesting again.
 

Log in to your ProctorU account at least 20 minutes before your scheduled exam time.
For more information, you can contact the ServSafe Customer Care team at ServiceCenter@restaurant.org or call 800-765-2122 by phone or text. Consider using chat or text for faster service.  https://www.servsafe.com/ss/Exams/ProctorU/TakePUOnlineExam.aspx

• Examinees can request an accommodation by submitting an exam accommodation request to the National Restaurant Association. Upon approval of the request for exam accommodation, the examinee will receive confirmation of pre-approval of the exam accommodations, or further instructions for obtaining pre-approval of the exam accommodations with Proctor U.

• If, at the time of the exam, an examinee requests an accommodation that has not been preapproved by the Association, the examinee can either choose to postpone the exam to another date OR take the exam without the requested accommodation.
   

 An Exam Access Code is a unique code that verifies that you have purchased an exam. It also enables you to access and take an online exam. Each code can only be used once.  If the examinee does not pass, they will need to purchase a new Exam Access Code for each retest.